kg22 Privacy Policy — Your Information Is Our Responsibility

1 Scope and Purpose of Data Collection

kg22 collects various types of information from users. The main purpose of collecting this information is to provide you with a safe, personalized, and high-quality service.

We collect the following types of information:

• Information provided during registration: name, date of birth, email address, mobile number, and password.
• For identity verification: National ID (NID), passport, or other government-issued document details.
• Financial information: relevant details for bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are not stored).
• Technical information: IP address, device type, browser version, cookie data, and log files.
• Usage information: activity history on the platform, gaming behavior, and preferences.

2 How We Use Your Information

Collected information is used only for the legitimate purposes listed below:

1. Managing accounts and verifying user identity.
2. Processing deposits, withdrawals, and other financial transactions.
3. Ensuring platform security and preventing fraud.
4. Providing 24/7 customer support and resolving issues.
5. Meeting legal obligations and preparing regulatory reports.
6. Conducting analysis and research to improve our services.
7. Providing personalized bonuses and promotional offers (you may opt out).

kg22 never sells your information to third parties or shares it for advertising purposes without your consent.

3 Data Sharing and Third Parties

In certain circumstances, kg22 may share your information with trusted third parties. These circumstances are:

• Payment processors: Necessary information is shared with the relevant providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology service providers: Companies providing cloud hosting, cybersecurity, and analytics services, who operate under strict confidentiality agreements.
• Game providers: Providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive only the minimum information required to operate their games.
• Legal authorities: Information is provided in response to court orders or lawful requests from law enforcement agencies.

Outside of the above cases, your information is not shared without your explicit consent.

4 Cookies and Tracking Technologies

kg22 uses cookies and similar tracking technologies to improve your experience on the website. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: These cookies are necessary to maintain login status and operate the core functions of the platform.
• Functionality cookies: Used to remember your language preference, theme, and other customizations.
• Analytics cookies: Help analyze user behavior to improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

5 Data Security Measures

kg22 uses industry-standard security technology to keep your information safe. Our security measures include:

• 256-bit SSL/TLS encryption — all data transmissions are encrypted.
• Two-Factor Authentication (2FA) support.
• Continuous system monitoring and intrusion detection.
• Regular security audits and vulnerability assessments.
• Sensitive data (such as passwords) stored in hashed form.
• Access controls — only authorized personnel can access personal information.

6 Data Retention Period

kg22 retains your information only for as long as it is necessary or legally required. Retention periods are as follows:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, financial and identity information is retained for a defined period to meet legal requirements.
• Transaction records: Records of all financial transactions are retained in accordance with applicable legal guidelines.
• Technical logs: System logs and browsing data are automatically deleted after a set period.

7 User Rights

You have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of information beyond what is required by law.
• Right to restrict processing: You can object to the use of your information for specific purposes.
• Right to data portability: You can receive your information in a machine-readable format.
• Right to withdraw consent: You can withdraw consent for promotional communications at any time.

To exercise any of the above rights, contact us at [email protected] or get help from our customer support via 24/7 live chat.

8 Protection of Minors' Information

kg22 is an adults-only service — for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place during the registration process. If we learn that information has been collected from a minor, that information and the associated account will be deleted immediately.

9 International Data Transfers

To provide our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• All third-party providers comply with industry-standard security practices.
• Data transfer agreements include appropriate protection clauses.
• Your information is protected to standards equivalent to this Policy.

10 Policy Changes and Updates

kg22 reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will:

• Post a notice on the website.
• Send update information to your registered email.
• Change the "Last Updated" date at the top of the page.

Continued use of the platform after an update will be taken as your agreement to the revised Policy. We therefore recommend checking this page periodically.

11 Complaints and Contact

If you have any questions, concerns, or complaints about the processing of your personal information, please contact our privacy team. We will provide an initial response to your request within 72 hours.

After receiving a complaint, we will investigate the issue, take appropriate action, and inform you of the outcome.